Phoenix, AZ

2026-04-17

FIELD SERVICE TECHNICIAN – LEVEL I (Fire Alarm)

About Orr

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we’ve built our reputation by serving organizations in mission-critical environments—where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.

Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you’re part of a team dedicated to protecting what matters most, while building a career you can be proud of. Learn more about our company culture here, and our Field Service program here.

Job Summary

As a Field Service Technician, you will work with some of the largest and most successful companies in the world and will receive top notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team covering near the Phoenix, AZ area.

Our technicians perform inspections and testing on fire alarm systems and assist with installation.

Essential Duties And Responsibilities

* Contact customer to set up service.
* Perform inspection and testing tasks on fire alarm systems according to OPS work instructions. Typical inspection and testing tasks include:
* Test and clean smoke detectors
* Test manual pull stations and other initiating devices
* Test other system inputs and outputs
* Test and verify audio visual components
* Inspect and test fire extinguishers

* Record inspection and test results in the company’s electronic inspection program.
* Review inspection and test results with the customer.
* Conduct training with customer on the functionality of the fire system.
* Assist in installation and commissioning tasks with supervision.
* All other duties as assigned.

Minimum Education And/Or Experience

* High school diploma or equivalent, required.
* One year experience in servicing commercial Fire Alarm systems, required.
* Associate degree in electronics or related field, preferred.
* Experience with the following manufacturers: Kidde, Fenwal, Notifier, Fike, FCI, preferred.

Knowledge, Skills And Abilities

* Basic computer literacy.
* Basic mechanical and electrical ability.
* Demonstrated ability and interest in learning electrical and mechanical concepts.
* Capable of using Windows-based software as well as mobile iPad applications.
* Excellent verbal and written communication skills.
* Organized and detail-orientated.
* Strong critical thinking and problem solving skills.
* Self-directed with the ability to work autonomously.
* Demonstrated customer service mindset.

WORK ENVIRONMENT

* This is a remote position that would be deployed from the associate’s home to local job sites for installs, service, or repairs.
* Company vehicle, tools, technology, and equipment provided.
* Occasional on-call days and/or overtime required for unscheduled service needs.
* Job duties require the ability to lift up to 75 lbs. and crawl into tight or awkward places.
* Overnight travel required up to 25% of the time.
* All associates are required to pass a drug screen, background check and motor vehicle report.

ONCE YOU LAND THIS POSITION, YOU’LL GET TO ENJOY:

* Working for a company where the associates are viewed as the company’s greatest asset.
* Being part of something you can be proud of – making a difference in the health and wellness of people and our planet.
* A growing company with a first class reputation in our respective industries.
* A culture that is fun, family oriented and entrepreneurial.
* A company that offers a focus on work life balance and encouragement to make a big impact.
* A caring group of associates with a commitment to make the communities we work in better for all.
* Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development

Equal Opportunity Employer/Vet/Disabled

Full-time

Not Applicable

Fire Protection